Remboursements et annulation

Cancellation, refund and disputed transactions are handled considering order status, whether digital access was provided and payment flow rules.

1. Subscription cancellation

The user may request subscription cancellation through the available subscription management page, Paddle form or InvoiceLint support. After cancellation, auto-renewal should stop. Access to paid features may remain until the end of the paid period if payment status confirms it.

2. Refund

A refund request is reviewed individually. The decision depends on purchase time, access activation, use of paid features, reason for the request, payment status and Paddle rules. If a refund is approved, paid access may be terminated or limited.

3. When a refund is usually harder

• paid access has already been activated and used for a significant time;
• the request is not related to a product error but to the buyer changing their decision after use;
• the refund conflicts with payment provider rules or a dispute/chargeback is already open;
• the buyer cannot confirm purchase email, order or license key.

4. What to include in the request

• email d’achat ;
• offre et période de paiement ;
• date and approximate time of purchase;
• license key, if it has already been issued;
• reason for cancellation or refund;
• Paddle receipt number, if available.

5. Payment or activation error

If payment succeeded but the plan was not activated, contact support first. In many cases the problem can be solved by rechecking status, restoring the license or linking the purchase to the correct email.

6. Disputes and chargeback

If a dispute is opened through a bank or payment system, processing may move to Paddle and payment participant procedures. During a dispute, access may be limited if payment status becomes negative or unclear.