Pago
Problems with payment form, card, subscription, refund, receipt or disputed transaction.
Soporte
Ayuda con pago, activación, comprobación XML e informes.
The more precisely the problem is described, the faster it can be reviewed. Do not send source XML/PDF or commercial documents if they are not needed to resolve the issue.
Activación
Payment succeeded, but the program does not show the active plan, access term or license key.
Comprobación XML
Rule errors, reports, recommendations, re-checking after correction and unclear notes.
Qué adjuntar al email
- purchase email and selected plan;
- InvoiceLint version;
- error text or screenshot without unnecessary personal data;
- license key if the question is related to activation;
- brief steps: what you clicked, what you expected, what happened;
- support package, if the program offers to create one.
Qué no enviar si no es necesario
Do not attach source XML/PDF, contracts, banking details, client personal data, passwords, access keys or internal company documents unless support explicitly asks for a minimal example for review.
Implementaciones corporativas
Nuestro equipo puede desarrollar una aplicación individual para su negocio: comprobación de datos, procesamiento de documentos, automatización del trabajo manual, integraciones, informes y herramientas internas.
Describe the task, desired result, data sources and approximate workflow. After that, the possible feature set and realism of the solution can be assessed.