Payment
Problems with payment form, card, subscription, refund, receipt or disputed transaction.
Support
Help with payment, activation, XML validation and reports.
The more precisely the problem is described, the faster it can be reviewed. Do not send source XML/PDF or commercial documents if they are not needed to resolve the issue.
Activation
Payment succeeded, but the program does not show the active plan, access term or license key.
XML checking
Rule errors, reports, recommendations, re-checking after correction and unclear notes.
What to attach to the email
- purchase email and selected plan;
- InvoiceLint version;
- error text or screenshot without unnecessary personal data;
- license key if the question is related to activation;
- brief steps: what you clicked, what you expected, what happened;
- support package, if the program offers to create one.
What not to send unless necessary
Do not attach source XML/PDF, contracts, banking details, client personal data, passwords, access keys or internal company documents unless support explicitly asks for a minimal example for review.
Corporate implementations
Our team can develop a custom application for your business: data checks, document processing, manual-work automation, integrations, reports and internal tools.
Describe the task, desired result, data sources and approximate workflow. After that, the possible feature set and realism of the solution can be assessed.